Shipping policy

Shipping Policy

Prairie Lane is committed to delivering your order safely and on time. Please read our shipping policy carefully before placing an order.

Free Shipping

We offer free standard shipping on all eligible orders.
No minimum spend is required unless otherwise stated on the product page or during promotions.

Delivery Timeframes

Destination Estimated Delivery Time
Australia 5–7 business days
International 7–21 business days


  • Delivery times begin once your order has been processed and shipped.
  • Business days exclude weekends and public holidays.
  • International delivery times may vary depending on the destination country, customs clearance, and local postal services.

Order Processing

  • Orders are typically processed within 1–2 business days.
  • You will receive a confirmation email once your order is placed.
  • A shipping confirmation with tracking information (when available) will be sent once your order has been dispatched.

Tracking Your Order

Most orders include tracking details. You can track your shipment using the link provided in your shipping confirmation email.
Please allow 24–48 hours after the shipping notification for tracking information to become active.

International Orders

  • Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
  • Prairie Lane is not responsible for delays caused by customs processing.
  • Delivery times of 7–21 business days are estimates only and may be longer in some regions.

Incorrect or Incomplete Address

Please ensure your shipping address is complete and accurate at checkout.
Prairie Lane is not responsible for orders delayed or lost due to incorrect address information provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or does not arrive within the expected timeframe:

  1. Contact us at hannibaldowling74@gmail.com within 7 days of the expected delivery date.
  2. Provide your order number and any photos or tracking details.
  3. We will work with the carrier to resolve the issue as quickly as possible.

Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply for redelivery.

Contact Us

For any shipping-related questions, please reach out to our customer support team. We are happy to help.

Prairie Lane
Farmhouse style for everyday living.